Refund and Returns Policy

At Stylin Pro, customer satisfaction is our top priority. We aim to provide you with high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure a smooth and hassle-free process. Please read the following terms and conditions carefully before initiating a refund request.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The item received is damaged, defective, or incorrect (i.e., different from what was ordered).
  • The item is unused, unworn, and in its original packaging with all tags attached.
  • The refund request is made within 7 days of receiving the order.
  • The product must be returned in its original condition without any signs of use, stains, or damage caused by the customer.
  • Items eligible for a refund must be approved by our Quality Control Team after inspection.

2. Non-Refundable Items

Some items are not eligible for refunds, including:

  • Sale or Discounted Items: Products purchased during sales, promotions, or with discount codes are non-refundable.
  • Personal Care & Hygiene Products: Items such as cosmetics, skincare, undergarments, and other personal care products are not eligible due to hygiene reasons.
  • Customized or Personalized Orders: Items that are customized based on customer requests cannot be refunded.
  • Damaged Products Due to Customer Handling: If the product is damaged due to misuse, improper handling, or lack of care, no refund will be issued.
  • Change of Mind: We do not process refunds for orders where the customer changes their mind after purchase.

3. Refund Process

If you meet the eligibility criteria, follow these steps to initiate your refund:

  1. Contact Us: Send an email to support@stylinpro.pk or call our customer support at +92-XXX-XXXXXXX within 7 days of receiving the product.
  2. Provide Details: Share your order number, images of the received item, and a brief description of the issue.
  3. Approval & Return Instructions: Our team will review your request within 2-3 business days and provide further instructions.
  4. Return the Product: If approved, ship the product back to our warehouse at your own cost using a trusted courier service. Ensure it is properly packed to avoid damage.
  5. Inspection & Refund Processing: Once we receive the returned product, our Quality Control Team will inspect it. If the product meets our refund policy criteria, your refund will be processed within 7-10 business days.

4. Refund Method

Refunds will be issued based on the original payment method:

  • Cash on Delivery (COD) Orders: Refunds will be provided as a store credit or a bank transfer (after verification of bank details).
  • Online Payment Orders: The refund will be credited back to the original payment method (e.g., debit/credit card or mobile wallet) within 7-10 business days.
  • Store Credit Option: Customers may opt for store credit instead of a cash refund, which can be used for future purchases.

5. Important Notes

  • Shipping Charges: Shipping fees are non-refundable, except in cases where we have sent the wrong or defective product.
  • Processing Delays: Refunds may take longer than expected due to bank processing times or unforeseen circumstances.
  • Partial Refunds: In cases where only part of the order is returned, we will issue a refund based on the returned item’s value.
  • Multiple Refund Requests: Customers making repeated refund requests may be subject to additional verification before approval.

6. Exchange Policy

If you prefer an exchange instead of a refund, we are happy to replace the item if:

  • The exchange request is made within 7 days of receiving the product.
  • The new item requested is of equal or lesser value than the returned item.
  • The customer bears the shipping cost for the exchanged product (unless the exchange is due to our error).

7. Order Cancellation Policy

  • Before Dispatch: If you wish to cancel your order before dispatch, contact us immediately. A full refund will be provided.
  • After Dispatch: Once the order has been shipped, it cannot be canceled, but you may request a return/refund under our policy guidelines.

8. Exceptions & Special Cases

  • Damaged Parcel During Transit: If your package arrives damaged, please take photos and contact us immediately for a resolution.
  • Lost or Missing Orders: If your order does not arrive within the estimated delivery time, reach out to us for assistance.
  • Technical Glitches & Payment Errors: If a transaction fails but your payment is deducted, please inform us, and we will process your refund as per the bank’s policies.

9. Contact Us

For refund requests, inquiries, or further assistance, please reach out to us via:

  • Email: support@stylinpro.pk
  • Phone: +92-343 8018624
  • Social Media: Connect with us on our official social media handles for quick support.

We appreciate your trust in Stylin Pro and are committed to making your shopping experience smooth and worry-free. Thank you for choosing us!