Vendor/Seller Store Policy

Welcome to Stylin Pro, an online shopping store based in Lahore, Pakistan, serving customers across the country. This Vendor/Seller Store Policy outlines the rights, responsibilities, and expectations for all sellers on our platform. By registering as a vendor, you agree to comply with the terms set forth in this policy.

2. Vendor Registration & Approval

  • All vendors must complete the registration process and provide accurate business details.
  • Stylin Pro reserves the right to verify any vendor’s identity, business documents, and product authenticity before approval.
  • We may reject applications that do not meet our standards or business requirements.
  • Any false information may result in immediate disqualification or account termination.

3. Product Listings & Guidelines

  • Vendors must list only genuine, legal, and non-restricted products.
  • Products must be accurately described, including clear images, detailed specifications, pricing, and stock availability.
  • Any misleading descriptions, counterfeit goods, or prohibited items (e.g., weapons, drugs, illegal substances) will result in immediate removal and possible legal action.
  • Pricing should be competitive and in line with market trends.
  • Vendors must adhere to all local laws and regulations concerning product sales in Pakistan.

4. Order Fulfillment & Shipping

  • Vendors are responsible for ensuring timely order processing and shipping within the specified timeframe.
  • Orders must be shipped using reliable courier services that provide tracking options.
  • Delays due to vendor negligence may lead to penalties, order cancellations, or account suspension.
  • Stylin Pro may intervene if multiple complaints regarding late deliveries arise.
  • Vendors must ensure proper packaging to prevent product damage during transit.

5. Returns, Refunds, & Disputes

  • Vendors must clearly state their return and refund policies within their store.
  • Products sold must comply with quality standards; defective or misrepresented items must be eligible for returns.
  • Refunds must be processed in a timely manner upon product return verification.
  • In case of disputes, Stylin Pro will act as a mediator and may enforce refunds if vendors fail to provide satisfactory resolutions.
  • Any recurring disputes or unresolved claims may lead to account suspension.

6. Payments & Commission Structure

  • Stylin Pro deducts a commission on each sale, as per the agreed-upon percentage.
  • Payments will be disbursed to vendors on a weekly or monthly basis, depending on the chosen payment cycle.
  • Any outstanding issues such as refunds or chargebacks may affect payment releases.
  • Vendors must ensure that they have a valid bank account for payment transfers.

7. Vendor Conduct & Customer Service

  • Vendors must maintain professional communication with customers and resolve queries in a timely manner.
  • Rude or unprofessional behavior towards customers or Stylin Pro staff will not be tolerated.
  • Vendors must not engage in fraudulent activities, including fake reviews, false advertising, or price manipulation.
  • Any violations of ethical selling practices will result in warnings, penalties, or termination.

8. Account Suspension & Termination

  • Stylin Pro reserves the right to suspend or terminate any vendor account for violations of this policy.
  • Common reasons for account suspension include:
    • Selling counterfeit or illegal goods
    • Repeated customer complaints
    • Order fulfillment failures
    • Engaging in fraudulent activities
    • Non-compliance with payment obligations
  • Suspended vendors will be given a chance to appeal, but final decisions rest with Stylin Pro management.

9. Intellectual Property Rights

  • Vendors must have the legal right to sell all listed products.
  • Any unauthorized use of copyrighted content, brand logos, or trademarks is strictly prohibited.
  • Complaints from intellectual property owners will result in immediate content removal and potential legal consequences.

10. Marketing & Promotions

  • Vendors can participate in Stylin Pro promotional campaigns as per specified guidelines.
  • Discounts and special offers must be genuine and should not be misleading to customers.
  • Stylin Pro reserves the right to feature selected products in advertisements and social media promotions.
  • Any vendor found manipulating promotional deals may be disqualified from future marketing campaigns.

11. Taxes & Legal Compliance

  • Vendors are responsible for managing their own taxes and legal obligations.
  • Stylin Pro is not liable for any tax-related issues arising from vendor sales.
  • Vendors must comply with all relevant tax regulations in Pakistan.

12. Policy Updates & Amendments

  • Stylin Pro reserves the right to update this policy at any time without prior notice.
  • Vendors are responsible for regularly reviewing the policy and staying informed of any changes.
  • Continued use of the platform after policy updates constitutes agreement to the new terms.

13. Contact & Support

For any concerns, issues, or clarifications, vendors can contact our support team at:

  • Email: support@stylinpro.pk
  • Phone: +92-343-8018624
  • Business Hours: Monday – Friday (9 AM – 6 PM)

By signing up as a vendor on Stylin Pro, you acknowledge and agree to abide by this Vendor/Seller Store Policy. Failure to comply may result in penalties or account termination.